Safety and standards
Non-surgical cosmetic treatment in England is, at the time of writing, largely unregulated. There is no legal requirement for the person injecting you to hold any medical qualification at all.
That is changing — but slowly. In the meantime, this page sets out exactly how we work, and gives you a set of questions to ask any clinic you are considering, including this one.
Questions to ask any clinic
Take these anywhere, including here.
- Are you registered with a healthcare regulator, and what is your registration number?
- Can you prescribe, or does someone else prescribe for you? Have they met me?
- What happens if I have a complication — who do I call, and when?
- Do you keep hyaluronidase on the premises?
- What insurance do you hold?
- Where do your products come from?
- Are you on a register accredited by the Professional Standards Authority, such as Save Face or the JCCP?
Any practitioner who is uncomfortable answering these is telling you something.
Assessed, prescribed and treated by the same person
In many clinics these are three different roles. A non-medical practitioner assesses you, a prescriber they have an arrangement with signs off the prescription, and the practitioner treats you. In some cases the prescriber has never met you.
Since 1 June 2025, the Nursing and Midwifery Council has required nurse and midwife prescribers to assess patients face to face before prescribing for non-surgical cosmetic procedures. Remote prescribing is no longer permitted.
Here, Alicia does all three. She assesses you, makes the prescribing decision, treats you and reviews you.
Where our products come from
Everything used here is sourced through licensed UK pharmacy and medical supply channels, stored according to its specification, and used within date.
Counterfeit and grey-import product is a genuine problem in this industry, and it is one of the reasons treatment prices vary so widely. If a price looks impossible, it usually is.
If something goes wrong
Hyaluronidase — the enzyme that dissolves hyaluronic acid filler — is held on site at all times, alongside a written protocol for managing vascular occlusion.
Every patient is given a direct contact number and specific instructions about what to look out for. If you have any concern after treatment, you can contact the clinic 24 hours a day, seven days a week.
We do not charge for managing a complication arising from treatment we carried out.
Clinical environment
Single-use needles and cannulas, sharps disposed of through a licensed clinical waste contractor, and surfaces cleaned to clinical standards between patients.
The rules are changing
The Health and Care Act 2022 gave the Government the power to create a licensing scheme for non-surgical cosmetic procedures in England. The Department of Health and Social Care consulted in 2023, received nearly 12,000 responses, and published its response in August 2025 confirming a three-tier risk model — with the highest-risk procedures restricted to regulated healthcare professionals in CQC-registered settings, and treatments such as facial dermal fillers requiring a local authority licence and named healthcare professional oversight.
A further consultation was expected in early 2026, with secondary legislation and a transition period to follow. The scheme is not yet in force.
We already work to the standard it will require.
Common questions
How do I check a practitioner's registration?
Search the public register of the relevant regulator — the Nursing and Midwifery Council for nurses, the General Medical Council for doctors, the General Dental Council for dentists, the General Pharmaceutical Council for pharmacists. It takes about a minute and it is free. Ask for the registration number; anyone reluctant to give it is telling you something.
Does my practitioner need to be able to prescribe?
For treatments involving a prescription-only medicine, someone in the process must be a prescriber, and since 1 June 2025 an NMC-registered prescriber must have assessed you face to face before prescribing. If you have never met the person who prescribed your treatment, that is worth questioning.
Is the industry regulated?
Not comprehensively, not yet. The Health and Care Act 2022 gave the Government power to introduce a licensing scheme in England, and the Department of Health and Social Care confirmed a three-tier risk model in August 2025, but the scheme is not yet in force. Until it is, checking credentials is largely down to you.
What is Save Face?
A register of aesthetic practitioners accredited by the Professional Standards Authority. It is open only to doctors, nurses, dentists and prescribing pharmacists, and every practitioner and clinic is assessed against a detailed standard and inspected in person. The JCCP runs a similar PSA-accredited register.