Aftercare, complications and complaints
Most treatments go exactly as expected. Some do not, and what matters then is how quickly you can reach someone who knows what to do.
This page sets out what to look for, how to contact us urgently, and what to do if you are unhappy with something.
What we do if something goes wrong
We see you as soon as possible, at no charge. Hyaluronidase is held on site. Where onward referral is needed we arrange it and we write to whoever is taking over.
We do not charge for managing a complication arising from treatment we carried out.
If you want to complain
Contact us first — by phone, email or in writing. We will acknowledge your complaint within three working days and respond fully within twenty working days.
If you are not satisfied with our response and your concern is about Alicia's professional conduct, you can raise it with the Nursing and Midwifery Council, which regulates nurses in the UK. We will give you those details rather than making you find them.